1. Who we are
SilicoRender provides silicone rendering and external wall insulation services in South West London and surrounding areas.
2. Information we collect
When you request a quotation or contact us through our website, we may collect:
- Your name
- Email address
- Telephone number
- Postcode
- The service you are interested in
- Information you provide about your property or project
- Correspondence between you and SilicoRender
We may also collect limited technical information relating to your use of our website where necessary for security, performance and website operation.
3. How we use your information
We use your personal information to:
- Respond to quotation requests and enquiries
- Contact you about your proposed project
- Arrange surveys, quotations and appointments
- Provide and manage our services
- Maintain records relating to customer enquiries and projects
- Protect our website and business against misuse or fraud
- Comply with legal and regulatory obligations
We do not sell your personal information.
4. Our lawful basis for using your information
When you contact us to request a quotation or discuss potential work, we process your information because it is necessary to take steps at your request before entering into a contract.
Where appropriate, we may also process information because it is necessary for our legitimate interests in operating, protecting and administering our business.
Where we are legally required to retain or disclose information, we process it to comply with our legal obligations.
5. Who we may share information with
We may use trusted service providers to operate our website and communications systems.
These may include website hosting, email delivery, IT and other professional service providers.
We currently use services including Vercel for website hosting and Resend for website enquiry email delivery.
We only share information where reasonably necessary for the relevant service or where required by law.
6. International data transfers
Some technology providers we use may process information outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable UK data protection law.
7. How long we keep your information
We retain enquiry information only for as long as reasonably necessary for the purpose for which it was collected, including responding to your enquiry, preparing quotations, maintaining business records and meeting legal or regulatory obligations.
Retention periods may differ depending on whether an enquiry results in a project or contractual relationship.
8. Your rights
Depending on the circumstances, you may have rights relating to your personal information, including the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Request restriction of processing
- Object to certain uses of your information
- Request transfer of your information where applicable
Some rights depend on the lawful basis on which the information is processed and may not apply in every situation.
To exercise your rights, contact us at info@silicorender.co.uk.
9. Marketing
We will not use information submitted through our quotation form to send unrelated marketing communications unless we have an appropriate lawful basis to do so.
If we introduce optional marketing communications in the future, you will be provided with an appropriate way to opt out.
10. Cookies and analytics
Our website may use essential cookies that are necessary for the website to operate.
If we introduce analytics, advertising or other non-essential cookies, we will update this Privacy Policy and provide appropriate information and choices to website visitors where required.
11. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, loss or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Complaints
If you have concerns about how we use your personal information, please contact us first at info@silicorender.co.uk.
You also have the right to raise a complaint with the UK Information Commissioner's Office.
13. Changes to this policy
We may update this Privacy Policy when our services, website or legal obligations change.
The latest version will always be published on this page.